We want to create a safe and enjoyable environment for everyone here at Hotel Hideaway, and to achieve that, we ask for your cooperation in respecting both community standards and other players at all times.
Please be aware that violating these standards may lead to enforcement actions against your account(s) or content. In cases where your behavior poses a real-world risk to others, we reserve the right to contact or co-operate with the relevant authorities to ensure the safety of everyone involved.
We understand that our community is dynamic and our platform is constantly evolving. As a result, our standards may change to adapt to these changes. It's essential for you to stay informed and updated.
You can find more details on how the moderation system ban chart progresses here
Keep in mind that certain repetitive violations of these standards may result in a permanent account ban. We encourage everyone to contribute positively to the Hotel Hideaway experience and help us maintain a welcoming and secure virtual space for all.
Below, we cover everything that is not allowed in Hotel Hideaway
Sexually Explicit Behavior
Hotel Hideaway aims to foster a positive and enjoyable experience for its players. We do not allow language, or content that involves detailed or graphic representations of sexual activities, discussions, or related subjects, including:
Explicit sexual discussion
Sexual harassment, Sexual violation or threats
Sexual favors
Giving out links to, or offering to send, pornographic material
Asking for, or taking part in webcam nudity/sex
Personal Identifying Information
In order to safeguard privacy and ensure safety, players might be restricted from sharing their own personal information or seeking personal details and unique identifiers of others on Hotel Hideaway. This includes:
Sharing personal email address
Requesting webcam contact or photos
Sharing any personal, identifiable information
Accounts passwords
Sharing Financial information including credit cards and bank account details
Sharing other player's identifiable information or pictures
Attempts to meet other players in real life
Harassment
Engaging in threats of real-world or online harm, encouraging violence towards individuals or property, bullying, stalking, trolling, harassment, intimidation, extortion, and blackmail are strictly prohibited on Hotel Hideaway. Additionally, any content that portrays, celebrates, or endorses such behavior is not allowed,including:
Physical threats
Roleplaying extreme violence
Threats to 'hack' other players
Harassment in via social media accounts
Sending excessive amounts of gifts to annoy or abuse another player
Cyberbullying
Doxxing
Group coordination of harassment against the another player
Threat against players or staff
Creating multiple new accounts and harrassing players with different accounts
Impersonating individuals, groups, or entities, in manner that could harm their reputation
Threatening to harm someone in real life
Revealing or threatening to reveal others’ personal information
Using misspellings, special characters, or other methods to evade detection of profanity
Hate speech
Hotel Hideaway values and embraces players of diverse ages, backgrounds and identities. Content or behavior endorsing, glorifying, or promoting hate groups, their ideologies, or actions is strictly prohibited. Discrimination, mockery, or the promotion of hatred towards individuals or groups, as well as any encouragement of such behavior, is not allowed, directly or indirectly, based on factors such as:
Age
Race, perceived race, or ethnicity
National origin
Sexual orientation
Gender, gender identity, or gender expression
Religion or religious affiliation or beliefs
Status related to disabilities, encompassing illnesses, physical conditions, deformities, challenges in mobility, and mental impairments
Physical or mental disability status
Family situation
Disruption & Scripting
We do not allow players to take actions that intentionally interfere with the normal flow, enjoyment, or fairness of the game experience. This includes activities like:
Commercial advertising
Disruptive tricks
Deliberate screen flooding
Disrupting official events
Organized raids
Scripting, using automated programs to gain unfair advantages, cheat or disrupt the balance of the game.
Sharing exploits with others or encouraging others to cheat
Selling items with misleading or inaccurate descriptions
Misrepresenting your real or virtual world identity in an effort to mislead others
Using exploits to gain an unfair advantage anywhere on the platform
Attempting to access another player’s account without their authorization
Posting misleading links for the purpose of gaining unauthorized access to others’ accounts or information.
Suicide and Self Harm
At Hotel Hideaway, we take the well-being of our players seriously. We reserve the right to collaborate with authorities if there are credible threats of self-harm. Our platform strictly prohibits any content or behavior that depicts, glorifies, or encourages suicide, self-injury, or real-world activities that pose a significant risk of physical harm, including:
Providing details about methods for suicide or self-harm
Content that celebrates, supports, or depicts instances or methods of suicide or self-harm
Engaging in dangerous physical challenges or stunts in the real world
If you or someone you know is experiencing thoughts of suicide or self-harm, assistance is available. Reach out to a suicide prevention hotline, such as the one provided here. For additional global resources, consider exploring options here.
Scamming
Engaging in scamming activities, such as deceiving or defrauding other players, is strictly prohibited on our platform, This includes:
Creating rooms or groups with the intention to scam
Password phishing tricks
Impersonating staff or trustworthy individuals with the intention to steal accounts or gain access to valuable in-game assets.
Offer fake or misleading in-game items, currency or trades to exploit the trust of other players
Promising rewards or in-game items via fake giveaways
Endangering minors
This game enforces a strict zero-tolerance policy against actions that pose a threat to minors, including:
Any predatory conduct, such as befriending a minor with the intent to manipulate and exploit (e.g., grooming).
Sexualizing minors in any manner.
Initiating sexual discussions with or soliciting explicit material from minors.
Sharing, requesting, or discussing materials related to the exploitation of children
Terms & Conditions Violation
Promoting the use of illegal drugs
Fundraising for terrorist or extremist organizations, people, or supporting groups
Expressing support, condoning, or glorifying terrorist extremist ideologies or actions
Expressing support, condoning, or glorifying mass shootings and other acts of domestic terrorism or violent extremism
Admitting to, or attempting to engage in credit card fraud, hacking, keylogging, password phishing, illegal use of telephone systems
Offering images or sharing links to sites of child pornography
Attempting to sell drugs to players
Predatory behavior
Selling/ buying a Hideaway account
Sharing log-in information in Hideawayor on any other platform
Partial links, filter-breaking, and permitted website links to non-permitted websites
Encouraging others to visit unpermitted external links
Using bots that are programmed to run disruptive tasks, game, events
Sharing account with other players
Failing to meet the minimum age requirement for Hotel Hideaway
Repeatedly engage in content and actions that violate these Terms and Conditions, our community rules, and relevant legal regulations
Use the reporting mechanisms available within the Service, which allow users to contact us, for complaints/reports that are clearly and frequently unfounded.
Inappropriate Name
Sexually explicit room or group names
Room or group names promoting drugs
Room or group names which abuse other players
Hideaway user names created to abuse or mislead others
Sexually explicit Hideaway user names or Hideaway user names created to promote drug use
Perm bans
Behaviors that significantly violate community standards, disrupt the gaming environment, or pose serious threats to the well-being of players are not tolerated and will warrant a permanent ban. This includes:
Asking for, or taking part in webcam nudity/sex
Sharing other player's identifiable information or pictures
Group coordination of Harassment against the other players
Threatening players or staff
Creating new account and harassing other players with alternate accounts
Doxxing
Organized raids
Scripting
Using exploits to gain an unfair advantage anywhere on the platform
Sharing exploits with others or encouraging others to cheat selling items with misleading or inaccurate descriptions
Misrepresenting your real or virtual world identity in an effort to mislead others
Attempting to access another player’s account without their authorization
Posting misleading links for the purpose of gaining unauthorized access to others’ accounts or information,
Simple password phishing tricks
Stealing furni/credits directly from another player's account
Giving out links to sites obviously meant for password phishing or scamming
Trying to scam players
Impersonating staff or mods with the intention to abuse,scam, or trick other players
Promoting the use of illegal drugs
Admitting to, or attempting to, engage in credit card fraud, hacking, keylogging, password phishing, illegal use of telephone systems ,
Offering images or sharing links to sites of child pornography,
Attempting to sell drugs to players
Endangering a minor’s safety
Selling/ buying a Hideaway account
Refunding a purchase
Sharing log in information in Hotel Hideaway or on any other platform
Partial links, filter-breaking, and permitted website links to non-permitted websites
Encouraging others to visit unpermitted external links
Using bots that are programmed to run disruptive tasks, game, events
Sharing account with others
Trading a Hideawayaccount for furni or other items
Hotel Hideaway user names/ room / groups / events created to abuse, hurt or mislead others
Sexually explicit Hideaway user names / rooms / events / groups
Hideaway user/ rooms / events / groups created to promote drug use
Failing to meet the minimum age requirement
Unban reasons:
False positive:
If the system mistakenly flagged your account. After a thorough review, if we find no evidence of cheating, your account could be unbanned.
Account compromise:
If our system detected unusual activity on your account, indicating a possible compromise. After securing your account, we may lift the ban.
Appealing a suspension:
We understand that mistakes can happen and you may have used some words you did not intend to harm anyone. After reviewing our full chat we may give you a second chance.
Bug exploitation:
If your account is banned due to a system bug.
Return of funds:
In the event of a successful resolution of a chargeback resulting in the return of funds, the account may be unbanned.
Lack of evidence:
If there is insufficient or no concrete evidence supporting the initial ban.
Mistaken identity:
If the ban was a result of mistaken identity or an error, the account may be unbanned after it’s verified..
Thank you for your understanding and commitment to making Hotel Hideaway a great place for everyone!